General Terms and Conditions

Definitions

Client: Any professional or natural person capable under Articles 1123 and following of the Civil Code, or legal entity, who visits the Site subject to these general conditions.

Services and Offerings: tokkenr.com provides Clients with:

Content: All elements constituting the information present on the Site, including texts, images, and videos.

Client Information: Hereinafter referred to as “Information(s),” which corresponds to all personal data that may be held by tokkenr.com for the management of your account, client relationship management, and for analysis and statistical purposes.

User: Any internet user connecting to and using the aforementioned site.

Personal Information: “Information that allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies” (Article 4 of Law No. 78-17 of January 6, 1978). The terms “personal data,” “data subject,” “subprocessor,” and “sensitive data” have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679).

Site Information

Under Article 6 of Law No. 2004-575 of June 21, 2004, on confidence in the digital economy, users of the website tokkenr.com are informed of the identity of the various parties involved in its creation and monitoring:

  • Owner: SAS TokkenR, with a share capital of €1,000, VAT number: FR15898083134 – 128 rue de la Boétie, 75008 Paris.
  • Publication Manager: Clément Levasseur – Cdalevasseur@gmail.com. The publication manager is a natural or legal person.
  • Webmaster: Rémi Ricros.
  • Host: OVH – 2 rue Kellermann, 59100 Roubaix, 1007.
  • Data Protection Officer: Clément Levasseur – Cdalevasseur@gmail.com.

Intellectual Property

The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable international regulations. The Client may not, in any way, reuse, transfer, or exploit for their own account all or part of the elements or works of the Site.

tokkenr.com owns the intellectual property rights and holds the usage rights for all elements accessible on the website, including texts, images, graphics, logos, videos, icons, and sounds. Any reproduction, representation, modification, publication, or adaptation of all or part of the site’s elements, regardless of the means or process used, is prohibited without prior written authorization from tokkenr.com.

Any unauthorized use of the site or any of its elements will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of Articles L.335-2 and following of the Intellectual Property Code.

Terms of Use

Use of the site tokkenr.com implies full and complete acceptance of the general terms of use described below. These terms of use may be modified or supplemented at any time, so users of the site tokkenr.com are invited to consult them regularly.

This website is normally accessible to users at all times. However, an interruption for technical maintenance may be decided by tokkenr.com, which will endeavor to inform users in advance of the dates and times of the intervention. The website tokkenr.com is regularly updated by the responsible party at tokkenr.com. Similarly, the legal notices may be modified at any time: they are nonetheless binding on the user, who is invited to refer to them as often as possible to stay informed.

Purpose and Liability

The purpose of the website tokkenr.com is to provide information about all the company’s activities. tokkenr.com strives to provide information on the site tokkenr.com that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies, or deficiencies in updates, whether caused by itself or by third-party partners providing this information.

All information provided on the site tokkenr.com is for indicative purposes and is subject to change. Furthermore, the information on the site tokkenr.com is not exhaustive. It is provided subject to modifications made since it was posted online.

The website cannot be held liable for material damage related to the use of the site. Furthermore, the user of the site undertakes to access the site using recent equipment, free of viruses, and with an up-to-date, latest-generation browser.

tokkenr.com acts as the publisher of the site. tokkenr.com is responsible for the quality and accuracy of the Content it publishes. tokkenr.com cannot be held liable for direct or indirect damage caused to the user’s equipment when accessing the website tokkenr.com, resulting either from the use of equipment that does not meet the specifications indicated, or from the appearance of a bug or incompatibility.

tokkenr.com also cannot be held liable for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the site tokkenr.com. Interactive spaces (e.g., the ability to ask questions in the contact section) are available to users. tokkenr.com reserves the right to remove, without prior notice, any content posted in this space that violates applicable French legislation, particularly regarding data protection. Where applicable, tokkenr.com also reserves the right to hold the user liable under civil and/or criminal law, particularly in the case of messages that are racist, offensive, defamatory, or pornographic, regardless of the medium used (text, photograph, etc.).

Hosting

The site tokkenr.com is hosted by a provider within the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679). The objective is to provide a service that ensures the best accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods, particularly for maintenance, infrastructure improvements, infrastructure failures, or if the Services and Offerings generate traffic deemed abnormal.

tokkenr.com and the host cannot be held liable in the event of a malfunction of the Internet network, telephone lines, or computer and telephony equipment, particularly due to network congestion preventing access to the server.

Data Protection

The Client is informed of the regulations regarding marketing communications, the Law of June 21, 2014, for confidence in the digital economy, the Data Protection Act of August 6, 2004, and the General Data Protection Regulation (GDPR: No. 2016-679).

For Personal Data collected as part of the creation of the User’s personal account and their browsing on the Site, the data controller is TokkenR. tokkenr.com is represented by Quentin Jourd'heuil, its legal representative.

As the data controller for the data it collects, tokkenr.com undertakes to comply with the framework of applicable legal provisions. It is notably the Client’s responsibility to establish the purposes of its data processing, to provide its prospects and clients with complete information on the processing of their personal data upon obtaining their consent, and to maintain a record of processing activities that reflects reality. Whenever tokkenr.com processes Personal Data, it takes all reasonable measures to ensure the accuracy and relevance of the Personal Data with regard to the purposes for which tokkenr.com processes it.

Data Processing Purposes

tokkenr.com may process all or part of the data:

  • To enable navigation on the Site and the management and traceability of services and offerings ordered by the user: login and usage data, billing, order history, etc.
  • To prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, hashed password.
  • To improve navigation on the Site: login and usage data.
  • To conduct optional satisfaction surveys on tokkenr.com: email address.
  • To carry out communication campaigns (SMS, email): phone number, email address.

tokkenr.com does not sell your personal data, which is therefore used solely for necessary purposes or for statistical and analytical purposes.

User Rights

In accordance with current European regulations, Users of tokkenr.com have the following rights:

  • Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, and completion of Users’ data.
  • Right to restrict or erase Users’ personal data (Article 17 GDPR) when it is inaccurate, incomplete, ambiguous, outdated, or when its collection, use, communication, or storage is prohibited.
  • Right to withdraw consent at any time (Article 13-2c GDPR).
  • Right to restrict the processing of Users’ data (Article 18 GDPR).
  • Right to object to the processing of Users’ data (Article 21 GDPR).
  • Right to data portability for data provided by Users, when such data is subject to automated processing based on their consent or a contract (Article 20 GDPR).
  • Right to determine the fate of Users’ data after their death and to choose to whom tokkenr.com should (or should not) communicate their data to a third party they have previously designated.

As soon as tokkenr.com becomes aware of a User’s death and in the absence of instructions from them, tokkenr.com undertakes to destroy their data, unless its retention is necessary for evidentiary purposes or to meet a legal obligation.

If the User wishes to know how tokkenr.com uses their Personal Data, request rectification, or object to its processing, the User may contact tokkenr.com in writing at the following address:

TokkenR – 128 rue de la Boétie, 75008 Paris.

In this case, the User must specify the Personal Data they would like tokkenr.com to correct, update, or delete, identifying themselves precisely with a copy of an identity document (ID card or passport).

Requests for the deletion of Personal Data will be subject to the obligations imposed on tokkenr.com by law, particularly regarding the retention or archiving of documents. Finally, Users of tokkenr.com may file a complaint with the supervisory authorities, particularly the CNIL (cnil.fr/fr/plaintes).

Data Security and Transfer

tokkenr.com refrains from processing, hosting, or transferring the Information collected about its Clients to a country outside the European Union or recognized as “non-adequate” by the European Commission without informing the Client in advance. However, tokkenr.com remains free to choose its technical and commercial subcontractors provided they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).

tokkenr.com undertakes to take all necessary precautions to preserve the security of the Information and ensure it is not disclosed to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the Client’s Information is brought to the attention of tokkenr.com, it must inform the Client as soon as possible and communicate the corrective measures taken. Moreover, tokkenr.com does not collect any “sensitive data.”

The User’s Personal Data may be processed by subsidiaries of tokkenr.com and subcontractors (service providers) exclusively to achieve the purposes of this policy.

Within the scope of their respective responsibilities and for the purposes outlined above, the main individuals likely to have access to the data of Users of tokkenr.com are primarily our customer service agents.

Types of Data Collected

Regarding users of the Site tokkenr.com, we collect the following data, which are essential for the operation of the service and will be retained for a maximum period of 36 months after the end of the contractual relationship:

  • Email
  • Name

tokkenr.com also collects information to improve the user experience and provide contextualized advice:

  • Hotjar

These data are retained for a maximum period of 9 months after the end of the contractual relationship.

Security Measures

Despite all efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security. If we become aware of a security breach, we will notify the affected users so they can take appropriate measures. Our incident notification procedures take into account our legal obligations, whether at the national or European level. We are committed to fully informing our clients of all matters relating to the security of their account and providing them with all necessary information to help them comply with their own regulatory reporting obligations.

No personal information of the user of the site tokkenr.com is published without the user’s knowledge, exchanged, transferred, assigned, or sold on any medium to third parties. Only in the event of the acquisition of tokkenr.com and its rights would the transmission of such information to the potential acquirer be permitted, who would, in turn, be bound by the same obligations regarding the retention and modification of data concerning the user of the site tokkenr.com.

To ensure the security and confidentiality of Personal Data and Personal Health Data, tokkenr.com uses networks protected by standard security measures such as firewalls, pseudonymization, encryption, and passwords.

When processing Personal Data, tokkenr.com takes all reasonable measures to protect it from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Hyperlinks and Cookies

The site tokkenr.com contains a number of hyperlinks to other sites, set up with the authorization of tokkenr.com. However, tokkenr.com is not able to verify the content of the sites visited and therefore assumes no responsibility for this.

Unless you choose to disable cookies, you agree that the site may use them. You can disable these cookies at any time free of charge using the deactivation options provided and described below, although this may reduce or prevent access to all or part of the Services offered by the site.

A “cookie” is a small information file sent to the User’s browser and stored on the User’s device (e.g., computer, smartphone), (hereinafter “Cookies”). This file includes information such as the User’s domain name, Internet service provider, operating system, and the date and time of access. Cookies do not pose any risk of damage to the User’s device.

tokkenr.com may process the User’s information regarding their visit to the Site, such as the pages viewed and searches performed. This information allows tokkenr.com to improve the Site’s content and the User’s browsing experience.

Cookies that facilitate navigation and/or the provision of services offered by the Site can be configured by the User to allow them to decide whether to accept them, so that Cookies are stored on the device or, conversely, rejected, either systematically or depending on their issuer. The User can also configure their browser software to offer the option to accept or refuse Cookies on a case-by-case basis before a Cookie is likely to be stored on their device. tokkenr.com informs the User that, in this case, not all features of their browser software may be available.

If the User refuses the storage of Cookies on their device or browser, or if the User deletes those stored, the User is informed that their browsing and experience on the Site may be limited. This could also be the case when tokkenr.com or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the device, the language and display settings, or the country from which the device appears to be connected to the Internet.

Where applicable, tokkenr.com disclaims any responsibility for the consequences of the degraded operation of the Site and any services offered by tokkenr.com resulting from (i) the refusal of Cookies by the User or (ii) the inability of tokkenr.com to store or access the Cookies necessary for their operation due to the User’s choice. The configuration of each browser for managing Cookies and User preferences is different. It is described in the browser’s help menu, which will explain how the User can modify their Cookie preferences.

At any time, the User can choose to express and modify their Cookie preferences. tokkenr.com may also use the services of external providers to help collect and process the information described in this section.

Finally, by clicking on the dedicated social media icons for Twitter, Facebook, LinkedIn, and Google Plus on the Site or in its mobile application, and if the User has accepted the storage of cookies by continuing to browse the Website or mobile application of tokkenr.com, Twitter, Facebook, LinkedIn, and Google Plus may also store cookies on your devices (computer, tablet, mobile phone).

These types of cookies are only stored on your devices if you consent to them by continuing to browse the Website or mobile application of tokkenr.com. At any time, the User may withdraw their consent to tokkenr.com storing these types of cookies.

Internet Tags

tokkenr.com may occasionally use Internet tags (also known as “tags,” action tags, single-pixel GIFs, transparent GIFs, invisible GIFs, and one-to-one GIFs) and deploy them through a web analytics partner that may be located (and thus store the corresponding information, including the User’s IP address) in a foreign country.

These tags are placed both in online advertisements that allow users to access the Site and on various pages of the Site.

This technology allows tokkenr.com to evaluate visitors’ responses to the Site and the effectiveness of its actions (e.g., the number of times a page is opened and the information viewed), as well as the User’s use of the Site.

The external provider may collect information about visitors to the Site and other websites through these tags, compile reports on the Site’s activity for tokkenr.com, and provide other services related to the use of the Site and the Internet.

Applicable Law and Jurisdiction

Any disputes related to the use of the site tokkenr.com are subject to French law. Except where prohibited by law, exclusive jurisdiction is granted to the competent courts of Paris.

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